If your ilia by Tatiana Ilia item (bracelet, earring(s), necklace, etc.) breaks and needs to be fixed, then it may be eligible for complimentary repair. In order to find out if your item qualifies take a picture of the item with all of its properties (beads, chain, etc.) and email the picture along with a short explanation to Tatiana@Tatianailia.com
Hypothetical Circumstances Include:
- String or wire on bracelet accidentally pops/breaks/comes loose but all other beads and materials for that item are saved/recovered; then it should be eligible for repair.
- Bracelet or necklace needs to be tightened; then it should be eligible for repair.
- Jump rings for item comes off or needs to be tightened; then it should be eligible for repair.
Each ilia by Tatiana Ilia item is handcrafted and should be handled with delicate care.
Also since each piece is handcrafted, please allow 7-10 days for most orders to be fulfilled.
Any questions or concerns can be answered by emailing Tatiana@Tatianailia.com .